The following items qualify as Custom
a. Certain special
order merchandise may require fax or voice confirmation before the order can be
processed to verify, clarify or confirm the contents of the order.
b. Stone set pieces.
c. Merchandise altered
at the customer's request from what is shown in the catalog.
Custom Order merchandise is made per
the customer's direction. Therefore, it is non-returnable,
non-cancelable and non-refundable. There are no exceptions made to this
Custom Order delivery times can range
between 5 days and 3 weeks. As always, the times provided are estimates and
cannot be guaranteed.